We aim to deliver our products – despite fluctuations in quality, availability, and demand, which in part occur in an unpredictable manner – to our customers' satisfaction. This requires continuous adjustments on several different levels. QS and QM systems enable us to stay on top of this complex task.
The Caj. Strobl Naturmühle Gesellschaft m.b.H. aims to provide customers with a high level of service, products to be delivered at an economic price, at an agreed quality, and on time.
While at first glance this appears a matter of course, this requires special skills of compensating for fluctuations in quality and availability as well as in demand - all depending on factors which in part cannot be foretold. Bearing this in mind, it is our goal to maintain the high standard of production expected by our clients.
We strengthen personal quality responsibility and awareness in all our staff and endeavour to employ our QA and QM systems to optimize relevant areas of responsibility and sequences.
Both the management and the employees take responsibility for managerial considerations. Thus they each contribute to our quality management. This requires staff training at regular intervals, among other measures.
The Strobl Naturmühle mill is certified according to FSSC 22000 and ISO 22000.
The quality assurance representative (QA), responsible for keeping the management up-to-date in regard to the QM system, is Christof Strobl. The task of quality assurance management rests in the capable hands of our plant manager Manfred Roitner (QM).
Aside from our own on-site internal lab for production monitoring and quality assurance of both the raw and processed grains, pulses, and pseudo-grains, our company makes frequent use of external laboratories for all the necessary tests, especially checking for GMO etc.